FAQ

How Do I Place An Order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction then click on the “Checkout” button.  You will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable.  

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Can I Order or Ask for Custom or Commissioned Work?

I love the freedom to make whatever I like and it’s how I’m happiest working.  I never have enough hours in the day to make all of my own designs so regrettabIy I don’t take on any custom or commissioned work.

Although I don’t make anything to order I’m I may be able to resize one of my own designs if I don't have your exact size in stock.  Please do ask if the size (usually ring size or chain length) you're looking for isn't available.

Payment and Shipping

All prices are shown in British Pounds. And all orders are shipped from the United Kingdom.

Deliveries to the United Kingdom include all local duties and taxes — there will be no additional charges on delivery.

All international orders may be subject to local taxes or duties, Richard F Burns Jewellery is not responsible for and has no control over these charges.  (That said, 50% of my customers are from overseas and none have reported any such taxes and duties being applied).

We accept Visa and Mastercard credit card payments and Paypal.

Your shopping cart displays the goods you have purchased. Items will be dispatched within three working days of receipt of payment and we will email you if there are any delays.

All orders are shipped from the United Kingdom.

All orders both nationally and international are sent tracked and signed for so if you are not at home you may wish to have your item sent to your work address. The tracking reference number will be provided once your order is completed.

Returns & Refunds

Returns accepted within 14 days of receipt of your purchase

(21 days of receipt for international customers).

Customer to return item at their own expense - tracked and signed for please.

Refund is arranged within 2 days of return receipt.

Privacy Policy

Richard F Burns Jewellery (“we”) are committed to protecting and respecting your privacy.  This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this website you are accepting and consenting to the practices described in this policy.

For the purpose of current data protection laws, we are the data controller and responsible for your personal data. Our full contact details are: Richard F Burns Jewellery and we can be contacted at info@richardfburnsjewellery.com

Information we collect from you

We will collect and process the following personal data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for a product, place an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and purchase history.

  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, browser plug-in types and versions, operating system and platform;

    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Cookies

Our website uses cookies (small text files) to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  Cookies are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

Uses made of the information

We will only use your personal data as the law allows. Such use of your personal data is necessary for our legitimate interests and for us to comply with our legal obligations. We use information held about you in the following ways:

  • Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. ;

  • to notify you about changes to our products or service;

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, research, statistical and survey purposes;

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • as part of our efforts to keep our site safe and secure.

Disclosure of your information

  • We will only disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Richard F Burns Jewellery or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • To permit a data processor to process your personal data for the specified purposes in this policy and in accordance with our instructions. They are subject to a duty of confidentiality.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety of our Company, our customers, or others.

 
Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and notify you and any applicable regulator of a breach where we are legally required to do so.

 
Your Legal Rights

Under certain circumstances, you have rights under the data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. note that this right only applies to automated information which you initially provided consent for us to use or where we used information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Access to information

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Changes to our privacy policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Hallmarks

All precious metal items are hallmarked at the Goldsmiths’ Company London Assay Office where Richard’s unique maker’s mark is registered.

Not sure of your ring size?

You can purchase a Ring Multisizer for only £1.99 incl. postage from my Etsy shop.  Click on the Etsy symbol on the top of this page.

The Ring Multisizer works like a belt.  Simply push the end through the buckle to form a ring shape.  Slip the ring sizer onto your finger and adjust to give a comfortable fit, checking that it just slips back over the knuckle.  This allows you to find your ring size from A to Z.  You can then select a ring in the correct size from my online shop or message me to see if the one you like can be resized to fit.